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Question: 1

What can help expose problems with script logic or validity by simulating the execution of a script?

A. Alarm and Trace Configuration

B. debug session

C. script validation

D. script refresh

Answer: B

Question: 2

What is the maximum number of agents supported on a Cisco Unified Communications Manager Express deployment?

A. 10 agents

B. 50 agents

C. 100 agents

D. 300 agents

Answer: B

Question: 3

Which configuration enables a Cisco Unified Contact Center Express server to fail over to a secondary Cisco Unified Communications Manager server when the primary server fails?

A. No special configuration is needed.

B. Configure LDAP with a secondary profile.

C. Configure a second Cisco Unified Communications Manager telephony user with an alternate range of CTI ports.

D. Configure the telephony provider with a primary and secondary Cisco Unified Communications Manager IP address.

Answer: D

Question: 4

Presence integration is a Cisco Unified CCX feature available in which of these packages?

A. Premium, Enhanced, and Standard

B. Premium only

C. Premium with high availability only

D. Premium and Enhanced

Answer: A

Question: 5

Which two tasks must an administrator perform on Cisco Desktop Administrator to support presence integration? (Choose two.)

A. Assign a contact list to a CSQ.

B. Assign a contact list to a workflow group.

C. Assign an SME to a contact list.

D. Assign a contact list to a skill.

E. Assign an SME to a CSQ.

Answer: B, C

Question: 6

Agent Email is a Cisco Unified CCX feature available in which of these packages?

A. Premium, Enhanced, and Standard

B. Premium only

C. Premium and Standard

D. Premium and Enhanced

Answer: B

Question: 7

If you have not configured the database subsystem, what is the status of the database subsystem on the Control Center page of AppAdmin?

A. partial service

B. out of service

C. shutdown

D. not configured

Answer: D